LOWER PRICES AND GREATER VALUE FOR MORE CONSUMERS
The New T-Mobile will challenge a status quo that has left too many Americans looking across a Digital Divide, paying too much for too little, with too few options, tolerating terrible treatment and believing it can’t change. With nationwide 5G for All, we will disrupt the market leaders so consumers pay less and get more!
“Together, however, T-Mobile and Sprint would have the requisite size, money, and spectrum licenses to compete with Verizon and AT&T in pushing forward the industry’s technological capabilities. By allowing the two carriers to join forces, the FCC and the DOJ would empower a third, robust competitor to vie with telecommunication’s front-runners. In that race, cellular customers win.”
– Kyle Burgess, Executive Director, Consumers’ Research
“The merger will expand T-Mobile’s reach. Many people in communities across America must choose between AT&T and Verizon — if they have any real choice at all. In fact, the Federal Communications Commission reports that nearly 10 million rural Americans lack access to at least three LTE providers. The New T-Mobile will be better positioned to compete in these markets, particularly in rural America. The combined company expects to be able to deliver high-speed, in-home broadband service to approximately 52 million rural residents, more than 84 percent of all rural residents.”
– Former U.S. Representative Henry Waxman (D-Ca.)
“…Rarely do we have the opportunity to voice our support for something that would impact virtually every American. The merger between T-Mobile and Sprint provides us with this opportunity. This merger will bring faster internet speeds and increase access to people and communities across the country.”
– William Rappleye, president and chief executive officer, Draper Area Chamber of Commerce
“Everyone should be able to choose their doctor, and this is especially consequential for LGBTQ Americans in rural communities. Expanded choice doesn’t end there—the New T-Mobile’s 5G network will force AT&T and Verizon to respond, which means even more investment in rural 5G infrastructure, more access to telehealth, and lower prices for customers.”
– Chris Wood, Executive Director, LGBT Technology Partnership
“Our state is long overdue to upend the telecommunications status quo. We are only as strong as our most vulnerable communities, and there are currently far too many Californians on the wrong side of the technological divide. We need to bridge that gap fast, as it is key to the economic growth of our state and the well-being of our residents. A stronger competitor in the wireless marketplace, with the ability to speed up 5G investment, will help make that happen.”
– Maria Echaveste, University of California – Berkeley Professor
Challenging a Broken System
The New T-Mobile will supercharge the Un-carrier movement and continue to challenge a system that is not working. Special interest groups and the opposition to this deal are defending this failing status quo – a stagnant system that leaves Americans paying more, getting less and leaving millions behind. All while suffocating innovation for our country’s economy. Consumers want and deserve more than the status quo. And the New T-Mobile is here to keep breaking barriers and rocking the system.
The reality is that the way Americans currently access internet in this country is simply not working well for consumers. The facts are startling:
- Two players dominate the wireless sector with >95% of cash flow and 80% of the profitability stagnating the future of internet and innovation in America
- Either AT&T OR Verizon is roughly 2X the size of a combined New T-Mobile (market cap)
- Nearly 30% of all U.S. households today have no competitive choice for in-home broadband service faster than 25 Mbps.
- When it comes to customer satisfaction, Big Cable ranks DEAD LAST for any industry, according to ACSI (American Customer Satisfaction Index)
New T-Mobile is going to change that. With 5G for All we are going to reach more Americans, offer them more for less and do so with REAL customer service. It will forever change how Americans access, enjoy and pay for the internet.
New T-Mobile’s Commitment to Lower Prices
The Un-Carrier started with one simple pledge: abolish contracts, limits and overages. We flipped the industry by committing to earn the loyalty of our customers instead of locking them away. No one said it was rocket science, but when it comes to customers, wireless and cable behemoths struggle with simple.
From there we have made a few more Un-Carrier commitments to our customers. Paying for break-up fees, abolishing use it or lose it data policies, phone upgrades whenever, going global easily, free video services, banishing data limits, simplifying bills and dedicated expert customer service. Each time we have dragged the competition kicking and screaming along. All to the benefit of wireless customers.
It was a no-brainer to make another commitment to our customers. New T-Mobile rates are NOT going to go up. Period. End of discussion. We filed with the FCC our pledge not to raise rates when the transaction is completed, for three years until our expanded network capacity will help drive down prices. Once again we are putting our money where our mouth is. Like everything we do, it’s a simple, straightforward pledge. No loopholes or technicalities or nuances. We know our customers would catch any funny business.
Giving Consumers More for Less
With our network’s increased capacity, New T-Mobile will have enormous economic incentives to lower prices and “fill up” our supercharged network with new customers. This is economics 101 — and consumers will benefit. We stand by this promise to customers and always will! That’s why we have committed to offer our customers the same or better prices for three years for all our brands.
New T-Mobile will vigorously compete for consumers at all price points and all our customers, including prepaid and Lifeline, will have access to the same amazing 5G network. We significantly increased prepaid accessibility with MetroPCS and New T-Mobile will do the same.
Commitment to Continue Lifeline Services
New T-Mobile has committed to maintain the Lifeline program services of T-Mobile and Sprint throughout the country indefinitely into the future. Lifeline, and the approximately 10 million households across the country who benefit from it, will be an important piece of New T-Mobile with absolutely no end in sight.
With an expanded footprint in the 41 states, plus Washington, D.C., where Lifeline operates, New T-Mobile’s Lifeline services will reach a larger pool of eligible users than what Sprint or T-Mobile could have separately. We are proud to be part of this program and New T-Mobile pledges to continue our strong track record of providing high-quality, wireless services for Lifeline subscribers and all consumers.
Customer Service with Real People
New T-Mobile is going to build five new and expand two existing customer service facilities as just one part of the future New T-Mobile’s plans to put customers first and bring jobs to communities.
This isn’t your everyday customer service. The state-of-the-art facilities will offer T-Mobile’s innovative Team of Experts (TEX) service model, which allows customers to have direct personal access to a dedicated team of specialists when they call or message for assistance. The specialists work with local retail and engineering to address a wide variety of topics and tackle complex challenges for customers. These are great jobs. T-Mobile has consistently been featured on numerous “Best Place to Work” lists year over year. Care team members will be eligible to receive benefits and opportunities such as significant management preparation experience, career development paths and college tuition reimbursement.
We don’t need to explain how this changes the status quo. Just try calling AT&T or Comcast.