Media Contacts



Economic Impact Assessment: New T-Mobile Customer Experience Center in Greater Rochester, New York
The Center for Governmental Research (CGR)

The Center for Governmental Research’s economic impact assessment focuses on the benefits from a proposed Customer Experience Center that the New T-Mobile would open in Henrietta, New York following the approval of a planned merger between T-Mobile and Sprint. The report finds the center, which is slated to be fully operational and staffed by 2022, will create approximately 1,300 new jobs in the Greater Rochester area, making New T-Mobile one of the region’s 20 largest employers, and offsetting by more than two-fold the positions lost when a rival carrier closed its call center in the region in 2017. Further, beyond direct impacts, spillover effects are capable of generating 500-600 additional positions within the region.

Economic Impact Assessment: T-Mobile’s Customer Experience Center in the Central Valley
Berkeley Research Group

The Berkeley Research Group's economic impact assessment focuses on the benefits from a proposed Customer Experience Center that the New T-Mobile would open in Fresno County, California following approval of a planned merger between T-Mobile and Sprint. The report finds the center, which is slated to be fully operational and staffed by 2022, will create more than 1,000 new jobs in the Fresno areas where employees will earn wages on average 50% higher than average wages in Fresno County and 30% higher than those in the Central Valley. Berkeley Research Group also finds the CEC project will directly and indirectly contribute $89 – $105 million to the economy of Fresno County, $104 – $122 million to the economy of California as a whole, and $7 – $8 million in tax revenues for the cities and counties in the Central Valley.

Enabling Opportunities: 5G, the Internet of Things, and Communities of Color
Nicol Turner Lee; Fellow, Brookings Institute Center for Technology Innovation

Dr. Turner Lee’s research examines how, for communities of color that often lack reliable broadband access, 5G represents increased economic opportunity through improved access to social services, such as health care, education, transportation, energy, and employment. Optimized 5G use can offer tremendous benefits to communities of color whose members are often on the wrong side of the digital divide. Dr. Turner Lee presents three policy and programmatic proposals for both government and the private sector to collaborate in the deployment of 5G, while deepening their capacity and reach to communities in the most need of high-speed broadband access. By providing both ubiquity and some level of digital equity for marginalized groups, robust 5G networks will ensure these populations are not left behind.

Improving Rural Broadband Access
Old Dominion University and University of South Dakota researchers

Using a combination of face-to-face interviews and qualitative surveys, researchers from Virginia’s Old Dominion University and the University of South Dakota fanned out across South Dakota to explore the challenge – and promise – of rural broadband access. This study finds that a lack of access to high-quality, affordable mobile broadband coverage negatively affects economic growth prospects and quality of life for rural Americans. Among the rural consumers surveyed, more than two-thirds reported problems with the quality, reliability or choice of mobile services available – including coverage gaps that raise prices for rural consumers by forcing them to fill-in gaps with multiple devices from different providers. The study also finds that inconsistent coverage has prevented rural residents from communicating with emergency service providers. The research provides compelling evidence for how important the deployment of a nationwide build-out of 5G networks is to closing the digital divide between urban and rural areas.

Competition in Wireless Telecommunications: The Role of MVNOs and Cable’s Entry into Wireless
Michelle Connolly, Ph.D.; Duke University

Prof. Connolly’s research demonstrates that cable companies are competing aggressively in the mobile broadband market as a new class of operators: hybrid mobile network operators (HMNOs). HMNOs deploy a novel approach that both resells service from wireless players and uses the cable companies’ high-capacity network facilities and their expansive WiFi hotspot networks to deliver high-quality service to potentially tens of millions of customers nationwide. Amid the deployment of 5G and with the ability to offer connectivity in bundled packages to consumers, cable’s unique approach to wireless is changing the competitive dynamics of the market. Prof. Connolly argues that regulators need to recognize these new wireless operators when defining the wireless market and evaluating marketplace transactions.

Future of Broadband Competition in a 5G World
William Lehr, Ph.D.; Massachusetts Institute of Technology

Dr. Lehr’s research finds that the considerable financial, technical and operational resources necessary to build next-generation 5G networks will require smaller mobile network operators (MNOs) to add significant scale in order to compete in 5G. Drawing on decades of experience researching competition and regulation in the telecommunications industry, Dr. Lehr analyzes how the move toward 5G is driving the convergence of fixed and mobile broadband and creating new avenues for competition between fixed and mobile providers. Dr. Lehr argues that three balanced MNOs of comparable size, as opposed to four unbalanced MNOs, is the best path forward as stronger MNOs will more effectively promote innovation and competition across the broadband ecosystem.

The Effects Of Rapid Technological Change On Regulatory Policies In The Communications Sector
Robert W. Crandall, Ph.D.; Technology Policy Institute

Dr. Crandall’s research demonstrates that regulatory intervention in the telecommunications sector during periods of industry convergence and rapid technological advancement can have negative effects on consumers, competition and the marketplace. Dr. Crandall reviews four notable examples and concludes that it is often nearly impossible in dynamic industries, such as telecommunications, for regulators to foresee developments that end up drastically altering the market. These predictive failures render regulations created during that time ineffective. Amid the current period of wireless industry transformation, including the rollout of 5G and successful entrance of new competitors (cable and tech companies), Dr. Crandall suggests that regulators should be cautious and not implement regulation that may impede investment in new technology and innovative services that could ultimately benefit consumers.

WiFi Helps Define The Relevant Market For Wireless Services
Harold Furchtgott-Roth, Furchtgott-Roth Economic Enterprises

Dr. Furchtgott-Roth’s research assesses how networks of WiFi hotspots have increasingly come to handle most of the “wireless” traffic in the United States. He critiques the FCC’s definition of the “mobile telephony/broadband” market, which excludes WiFi. While that decision may have made sense when the FCC first defined the term back in 2008, it is no longer correct in 2018. In today’s market, 60% or more of wireless data from mobile devices passes through WiFi and consumers regularly switch from cellular data to a WiFi network. Dr. Furchtgott-Roth suggests that WiFi’s ubiquity makes it a substitute for cellular networks. He concludes that regulators should consider the everyday practice of connecting to the internet using WiFi when analyzing the mobile broadband market.


The 5G revolution is on the horizon and global tech leadership is at stake. A new kind of company is required to ensure American leadership in 5G and drive competition in this rapidly changing digital era.

Only the New T-Mobile can quickly deliver nationwide 5G to disrupt the status quo, truly accelerate innovation and increase competition in a converging world. As a larger, stronger, better-scaled competitor, the New T-Mobile will deliver lower prices, better service and new disruptive offerings to more consumers across the U.S., while creating thousands of jobs and bringing real wireless choices and mobile broadband competition to rural Americans for the first time.

Tell the FCC that you want the pro-consumer Un-carrier strategy to continue! Submit a public comment by clicking the ‘Support 5G For All’ button below to go to Once there, enter 18-197 in the “Proceeding” field, fill out the required fields and submit.